Definitions and Scope
1.1. Operation: These Terms and Conditions govern the contractual relationship between the user, hereinafter referred to as "the Player", "you" or "your", and LuckyBoom, hereinafter referred to as "LuckyBoom", "we" or "our", operated by 3-102-937541 SRL (San José, Costa Rica) under licence number ALSI-202509069-FI2.
1.2. Acceptance: By creating an account, logging in, making transactions or taking part in games on luckyboom.com you confirm that you have read, understood and accepted these Terms and Conditions in full, including the Privacy Policy and Bonus Terms.
1.3. Scope: These terms apply to all products and services offered by LuckyBoom, including the online casino, live casino tables, promotions and related banking features.
Account Registration and Age Verification (18+)
Participation is only allowed for natural persons aged 18 or over . Verification is required before the first withdrawal.
2.1. One Account per Person: It is strictly prohibited to hold multiple accounts. A maximum of one account is allowed per person. If duplicate accounts are found, LuckyBoom reserves the right to cancel winnings and permanently block the accounts.
2.2. Accuracy of Information: You confirm that all personal details provided, including full name, date of birth and home address, are true and accurate. Incorrect or misleading information may lead to immediate termination of the contract.
2.3. Security of Login Details: You are responsible for keeping your password and two-factor authentication, 2FA, confidential. All transactions and bets made under your login details will be treated as validly made by you.
Deposits, Balance and Payment Methods
3.1. Allowed Deposit Methods: Deposits can only be made with payment methods in your own name. LuckyBoom supports Visa, Mastercard, Revolut, Wise, Bank transfer and Crypto. Third-party payments or business accounts are not accepted and will be returned.
3.2. No Interest: Balances on player accounts do not earn interest.
3.3. Transaction Fees: LuckyBoom applies standard transaction terms for deposits. Any bank charges from your own financial institution remain your responsibility.
| Payment method | Min. deposit | Max. per transaction | Processing time |
|---|---|---|---|
| Bank transfer | EUR 20 | EUR 4,000 | 4 to 7 working days after approval |
| Visa / Mastercard | EUR 20 | EUR 4,000 | 4 to 7 working days after approval |
| Revolut / Wise / Crypto | EUR 20 | EUR 4,000 | Usually faster |
Withdrawals and Identity Check, KYC
4.1. Verification Requirement, Know Your Customer: Before the first withdrawal, LuckyBoom is required to verify your identity. This is done using valid identification and supporting documents where required.
4.2. Withdrawal Speed: Withdrawal requests are processed by method. Bank transfer and card are usually completed within 4 to 7 working days after approval. Crypto and Revolut or Wise are usually faster.
4.3. Source of Funds: LuckyBoom may check the source of funds as part of its verification and compliance process.
Bonus Terms and Wagering
5.1. Voluntary Participation: Bonuses and free spins are optional. You can choose to decline bonuses if you want to withdraw your deposited balance without bonus wagering.
5.2. Wagering Requirement: Unless clearly stated otherwise, casino bonuses have a standard wagering requirement of 35x the bonus amount received. Free spin winnings are subject to 30x wagering.
5.3. Maximum Bet per Spin: While an active bonus is on the account, the maximum bet limit is EUR 5 per spin or game round. Exceeding this limit may lead to cancellation of the bonus and any winnings from it.
Game Rules, Fair Play and RTP
6.1. Random Number Generator, RNG: Virtual casino games use a random number generator, RNG. Game outcomes are determined by the game software.
6.2. Return to Player, RTP: The theoretical return to player, RTP, is shown in the game info where available. LuckyBoom does not set the RTP of games supplied by game providers.
Responsible Gaming and Self Exclusion
Help and Gambling Support
Gambling should stay a form of entertainment. If you feel your play is becoming a problem, contact the national gambling helpline of your country. Support You can also use available self exclusion tools.
7.1. Player Limits: Players can use account limits and control tools to help manage play.
7.2. Changes to Limits: A decrease to a limit may apply sooner. An increase to a limit may take effect after a cooling off period. cooling off period before it becomes active.
Privacy, Data Protection and SSL
8.1. Privacy and Data Protection: LuckyBoom processes personal data in line with its privacy policy and applicable data protection rules.
8.2. Data Encryption: Communication and transaction data between your browser and our servers is protected with SSL encryption.
Liability and Complaints Procedure
9.1. Technical Issues: If a game round is interrupted by a technical issue or transmission error, the round may be cancelled and any related settlement may be adjusted. Winnings from software errors or misuse are void.
9.2. Complaint Period: Complaints must be submitted in writing within 14 days of the incident via support@luckyboom.com. Our support team will review your case and reply by email.
Changes and Governing Law
10.1. Revisions: LuckyBoom may update these terms at any time. Important changes will be posted on the site or sent to active players.
10.2. Governing Law: These terms are governed by the law applicable to the operator and the licence.
